Service and repair

Instructions for sending your product to NSPI for repair or calibration:

  1. Click here for the Return Material Authorization formThis must be filled out completely in order to obtain a Return Material Authorization number (RMA#) from NSPI.
  2. The RMA# must be marked on the outside of the box prior to shipping the unit to us for repair or calibration.
  3. You are responsible for fully decontaminating your unit prior to shipment. If we receive a contaminated product we reserve the right to have it removed and destroyed by a HAZ MAT team at the owners expense.
  4. Once the form is complete, please send to NSPI by clicking on the “Submit” button. You will be given an RMA number within 24 hours. If you need the RMA# immediately, please call after sending it and a Service Administrator will give you the number verbally.

The RMA form helps us to better serve our customers, and it has reduced turn around time considerably – your cooperation is greatly appreciated!

If you have any questions in filling out the form, please do not hesitate to contact us at:

Temperature measurement (non nuclear)

Toll Free: +1 800-880-9333
Phone: +1 (512) 434-2900
Fax: +1 (512) 434-2901

Industrial fiber optic networking

Toll Free: +1 800-880-9333
Phone: +1 (512) 434-2850
Fax: +1 (512) 434-2851

Nuclear qualified products

Toll Free: +1 800-880-9333
Phone: +1 (512) 434-2950
Fax: +1 (512) 434-2951