To assist NSPI technicians and ensure that your problem is resolved promptly, we have provided you with the following tips for detailing your problem accurately.

  1. Please be clear and concise in your description of the problem, and try to avoid using phrases which can be interpreted in several ways.
  2. Carefully describe the external conditions of the device you have found a problem with. Items such as elevated temperature, or that a device has been mounted very close to a known interferer can be significant in problem solving. Do you have a photograph of the layout you can send us?
  3. If you have included the device in question in a larger system or circuit, what is it, and what are the other components that the device has to communicate with.
  4. Power supply voltage and current draw into the device can also be revealing in problem solving.
  5. Is the problem constant, or an intermittent one. Is there any pattern to when the device works or doesn’t work?
  6. When quoting the part number, please make sure that the revision level has been included in the full part number
  7. Has the device in question been used in the past in this system or circuit without any problem?
  8. What, if anything, can you change in your system, which modifies the behavior of the problem you are seeing?
  9. If the device in question requires a software driver, which driver version are you using, and which OS is it running on, and what revision/version?
  10. Does replacing the device have any effect on the problem you have seen?
  11. When did you buy the device and if you can identify it, what is its serial number or date code?

Temperature measurement (non nuclear)

Toll Free: +1 800-880-9333
Phone: +1 (512) 434-2900
Fax: +1 (512) 434-2901

Industrial fiber optic networking

Toll Free: +1 800-880-9333
Phone: +1 (512) 434-2850
Fax: +1 (512) 434-2851

Nuclear qualified products

Toll Free: +1 800-880-9333
Phone: +1 (512) 434-2950
Fax: +1 (512) 434-2951